$50 FREE BONUS! Save $50 off your next Lladro purchase. Buy any Lladro figurine over $300 and we will send you a $50 Gift Certificate good towards your next purchase of Lladro.

Lladro Free Ground Shipping
Get Free Shipping on all orders over $200.

Price Guarantee
We guarantee you the best price from any authorized Lladro Dealer. See it for less? We will beat it, even after your purchase (notify us within 10 days of sale)!

Lladro Authorized In Stock Dealer. We only sell new first quality Lladro in the Lladro box. Your Lladro purchases from the Addison collection are guaranteed 100%, fully returnable.

Shipping Info
All orders are shipped out using UPS (insured) to ensure prompt delivery. Orders received after 11:00 AM (Eastern Time) are processed the next business day. There is no Saturday or Sunday delivery. Please read below for shipping costs. Typical ground shipment takes place within 1-7 business days after processing (plus time in transit). Air Shipping takes place same or next business day after processing. Shipping time in transit varies. If you need a specific delivery date, please insert this in the comments area at checkout or email us. Note: There is no shipping on Saturday, Sunday, and National Holidays, please do not calculate this as time in transit. We do not offer online tracking of orders. On all orders shipped from our Florida warehouse, you will be emailed a tracking number at the time of shipment by UPS. At this time we do not ship outside of the US. Shipments may be delayed by "Weather Delays"  and we have no control over this. Shipping time may be affected and there are no refunds on shipping due to weather delays.

Processing Time
Orders are processed the same or next business day. Orders are not processed on Saturday, Sunday, or Holidays.

Shipping Rates:
Free Ground Shipping. On all air shipments we calculate our shipping rates using the UPS quick cost calculator. Shipments to Hawaii and Alaska require 2 DAY or Next Day Shipping. On any "Oversized" Package, UPS requires we ship by dimensional weight. We reserve the right to add up to $20.00 to cover additional shipping expenses on dimensional shipments. Orders to an APO box will be shipped via the US Post Office. Choose UPS as your shipping option.

Did you know? Lladro now imbeds a serial number on each figurine and every box. Discounters of Lladro must deface every Lladro piece they sell by grinding off the number and cutting off a portion of the box! Is this important? YES! That Lladro is now considered a second! It is also not available for the Lladro Assurance Plan where if you damage your Lladro you may replace it at a reduced charge.

Lladro Restoration and Repair
For Museum Quality Restoration we suggest using Robert Bahna in N. Miami, Florida.
Please contact him by email - Click on email (on left) or copy address: robertbahna@comcast.net

Customer Service
Email

Guarantee
We sell only genuine Lladro figurines direct from Lladro. All Lladro figurines are first quality in the original box. You may obtain a refund within 15 days.

Lladro Assurance Program
A complete service for you to enjoy your sculptures for a long time. Insure your sculpture at no charge from the date of purchase and forever.
In the event of breakage, you can buy your article again ⁽the piece must be in the current catalogue and still in stock.), or another one of the same price or lower with a 33% discount on the price. Just complete the Free Assurance Certificate you will find inside the box with your details.

Payment Methods
Visa, MasterCard, and American Express cards.

Taxes:
We only charge tax on orders in Florida. Tax is 6%.

Personalization
Lladro personalization of pieces is done in Spain. Delivery of orders takes about 6 weeks. Personalization is a "Special Order". We require payment at the time of order. These orders may not be cancelled once personalization has begun. Lladro personalization's are done on the bottom of the piece except for Heaven's Gift.

Privacy Statement:
In the process of placing an order we collect the customer e-mail address and home address. This is strictly used for billing, shipping, and newsletter purposes. We do not sell, distribute, or share that information with anyone. Your information is held in a secure file in our main office. 

Gift Wrap:
If you wish to have your item gift-wrapped, please indicate so on the order form. We are happy to wrap your purchase. Please include a message if you like as well.

Refund and Return Policy:
We accept returns* within a 15-day period for a refund/exchange. No exchanges or refunds after 15 days. All returns must be approved before being returned or they will be refused at the warehouse. Email us for approval at cs@addisoncollection.com. All merchandise must be returned in new mint condition (including the Lladro box) with all original packaging to be eligible for a refund. Do not ship a Lladro without packaging it in a outer carton or we will not accept it. Note: Lladro Serial Numbers must match original shipment for refund or exchange. Unfortunately we do not refund shipping charges. Refunds will be made in the same manner the original purchase was made. We will refund the purchase price of the item less the original shipping costs (If your item shipped free we will deduct the shipping charges incurred by us) and processing fees.
*There are no returns on Privilege or Privilege Gold Memberships or sculptures, Lladro Jewelry, or any Limited Editions. There are no returns on Special Order items such as Personalized pieces. Lladro sculptures over $500 are subject to a 25% restocking fee. There is a $7.50 processing fee on all returns.

Damaged Merchandise:
In the event that your purchase was damaged in transit please follow the instructions, which are included with your shipment. Do not throw away any packing including the outer carton as this will void any claims. Damage claims must be reported to us within 7 days of receiving shipment or your claim is invalid.

Site Errors:
We reserve the right to make corrections on any item. In the event a piece has been described incorrectly or priced incorrectly we will email you with details. We will not process any order where a error has occured.

The Addison Collection
16950 Jog Rd #109
Delray Beach, FL 33446
Sales Calls Only: 1-800-994-3744 
Outside the US: 561-638-5465
Fax 561-638-5466

We are a Lladro Privilege Dealer! We feature all Lladro figurine including Limited Editions and new introductions.

Legal Note: The Lladró brand is a registered brand, property of Lladró Comercial, S.A. and Lladró Usa Inc. (henceforth generically denominated "Lladró"). The use of copyright of the products and photographs which appear on this website belong to Lladró. The use on this website of the Lladró brand and of the products is for purely commercial purposes, and does not constitute the acquisition of rights of the brand or products. The owner of this website is neither the representative nor legal agent of Lladró, and therefore has no right or authority to assume or create obligations in the name of said companies.

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